Job Description

Part-Time Center Associate

The Part-Time Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry. The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

Responsibilities

• Provide prompt and courteous customer service

• Process customer orders effectively and efficiently

• Promote the sale of products and services

• Ensure accuracy in the processing of customer orders

• Assist with store operations by stocking, organizing, and maintaining the customer service counter area

• Answer phone calls and respond to customer emails

• Provide additional support to the store Manager as requested

• Other duties as assigned

Qualifications

• High school diploma or equivalent

• Previous retail or customer service experience a plus

• Computer literate with experience in printers, copiers, and other electronic equipment

• Excellent customer service and organizational skills

• Ability to multi-task in a fast-paced work environment

• Excellent communication skills

• Availability to work part-time schedule

• Must be able to lift 50 pounds

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