Customer Service Sales AssociateThe Customer Service Sales Associate delivers world-class customer service to customers by receiving and processing packages for shipment and operating computers, copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate advises our valued customers by providing accurate information on our products, services, and best-value options and exhibits confidence by knowing best practices related to the industry. The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business quickly and efficiently.ResponsibilitiesDelivers outstanding customer service to walk-in customers and telephone inquiriesPractices good listening skills with customers, co-workers, and managementTakes ownership of the customer's shipping needs and offers viable solutionsTakes action to learn all products, services, solutions, and industry trendsOperates all equipment, software, and devices in an expert fashionAssists in training new employees as we are a team and work together to provide excellent customer service at all times.Maintains a clean, organized, and safe working environmentPerforms other duties as assignedCompensation$12-$14 Depending on previous customer service sales experienceQualificationsHigh school diploma or GED requiredRetail/customer service experience desired but not requiredGood communication and people skillsAble to cross-sell and up-sell products and servicesExcellent packing skillsStrong computer skills, including Microsoft Office, email and various software programsOutstanding phone skillsStrong verbal and written communication skills, including spelling and mathPrompt, reliable, and responsibleAble to lift 40+ pounds
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